Author: Sharon

More hours. More access. More support when you need it!


We’ve heard your requests for additional MLS technical support, especially on weekends, and we’re pleased to announce expanded support through our MLS vendor, Paragon Vendor Support, beginning this November.

With this enhancement, you’ll have more opportunities to get help with MLS-related questions and technical issues. When all Bay East Tech Support staff are assisting other callers, your call will be routed to Paragon Vendor instead of going to voicemail. Paragon Support will also assist members who call outside Bay East’s regular business hours, including early mornings, evenings, and weekends.

Monday–Friday

  • 4:00 AM–8:00 AM: Paragon Vendor Support
  • 8:00 AM–5:00 PM: Bay East Tech Support staff, with overflow calls routed to Paragon Vendor Support when all staff are assisting other callers.
  • 5:00 PM–6:00 PM: Paragon Vendor Support

Weekends

  • Saturday: 7:00 AM–1:00 PM — Paragon Vendor Support
  • Sunday: 9:00 AM–1:00 PM — Paragon Vendor Support

What You Need to Know

  • Continue using the same number: Call Bay East Tech Support at 925-730-7100. You do not need to remember a different number.
  • More support when our team is busy: During Bay East’s regular business hours, if all our Tech Support staff are assisting other callers, your call will be routed to Paragon Vendor Support.
  • Support outside regular business hours: Before 8:00 AM and after 5:00 PM on weekdays, Paragon Vendor Support will help during the extended hours listed above.
  • Weekend support: Paragon Vendor Support will be available on Saturdays and Sundays during the hours listed above.

Please note that Paragon Vendor Support will assist with MLS system-related questions only.

Thank you for helping us continually improve your Bay East experience!

We will be implementing several MLS system updates effective Monday, November 23, 2026. These changes include the removal of certain fields, an update to how the Point-of-Sale Ordinance field is populated, new accessibility-related feature options, and a new disclaimer on the Tour Report.

Please review the updates below to understand how they may affect your listing input and daily MLS workflow.

1. Removal of Fields

The following fields will be removed from listing input and search for all property classes:

  • Percent Owner Occupied
  • Number of Units in Complex
  • Concession at Close of Escrow “COE” (Y/N)

2. Update to Point of Sale Ordinance Field

The automatic relationship between Point-of-Sale Ordinance and CITY will be removed.

What does this mean for you:

  • The Point-of-Sale Ordinance field will no longer automatically populate based on the selected city.
  • Agents may manually select Yes or No as applicable.
  • This is an optional field and is not required.

3. New Accessibility Features

We will be adding new accessibility-related options to select Feature Categories to provide additional choices for describing accessibility features in a property.

Click here for details on the new items and the applicable Feature Categories.

When entering or updating a listing, please review the available options and select the features that accurately describe the property.

4. New Disclaimer on the Tour Report

A disclaimer will be added to the bottom of the Tour Report to clarify the MLS’s role and responsibility regarding property tours.

The disclaimer will read:

The MLS does not sponsor, endorse, or in any manner affiliate with any tour of properties that may be on the market. To the extent there are tours of properties that are on the market and may be listed in the MLS, those tours are arranged, conducted, and are the sole responsibility of the listing Participant/Subscriber. The MLS does not accept responsibility for any aspect of the tour process, and all questions or concerns must be directed solely to the listing Participant/Subscriber.

Have you tried Paragon Connect yet? Now is a great time to explore it!  Exciting enhancements are now live in Paragon Connect, offering you a refreshed way to navigate your MLS experience.  If you haven’t checked it out, you’re missing an opportunity to discover a new way to work.  Once logged into Paragon, click the “Connect” icon in the upper-right corner of the screen.  The best part? Paragon and Paragon Connect sync with each other, so your activity in one interface will carry over to the other. Your MLS. A Fresh Experience. Give Paragon Connect a Try!

  • Listing Match Tracker: Stay focused on what is changing in the market, not on managing filters. Listing Match Tracker now uses clearer activity labels and automatically prioritizes the match types you have chosen to track.
  • Updated Email: Partial listings purge email: Draft listings die quietly when agents miss the old notice. A sharper email with a one-tap return to inventory protects sellers who are not ready yet and protects your office from surprise removals during a busy week.
  • Expanded Access to standard Listing View: Agents jump between Power Search and carts all day. Matching views mean you can compare comps, scan market stats, and keep spreadsheet layouts without rebuilding the same analysis in listing search.
  • Map search for Hotsheet, Tour, and Open House: Market activity and weekend open houses rarely line up with a single Area code. Map boundaries let members follow a neighborhood, school zone, or caravan corridor without rebuilding criteria every morning.

Review all of the enhancements here.  Questions, please call our MLS Tech Support at 925.730.7100 or email us at TechSupport@bayeast.org

The 2026 Bay East General Election Voter Guide is now available. This member benefit includes the Bay East and C.A.R. positions on candidates and ballot measures.

View the Voter Guide here.

Paragon and Paragon Connect will be unavailable on Saturday Oct 3, 2026 at 8:00 PM to midnight Sunday Oct 4, 2026 PT due to scheduled system maintenance.

Following recent Federal Reserve rate hikes, local news outlets reached out to Bay East to examine the changing real estate market. These stories from KTVU and CBS News look at how the rising interest rates can affect borrowing costs and potentially impact homebuyers and real estate conditions across the Bay Area.

CBS – September 19, 2026. Read more.

KTVU – September 21, 2026. Read more.

Paragon and Paragon Connect will be unavailable on September 22, 2026 between 1:30 AM – 2:30 AM PDT due to scheduled system maintenance.

Haven’t tried Paragon Connect yet? It’s the next-generation MLS experience designed with a modern interface, improved navigation, and enhanced productivity.

Getting started is easy; click the Connect tab at the top of your Paragon homepage. And check out the latest enhancements below!

  • Smarter Unit Number Display: Unit info is on the same line of the address now.
  • Optimized Photo Grid for Photo Maintenance: The Photos screen has been enhanced with a fully responsive photo grid that automatically adapts to the available browser space. On larger monitors, additional photo columns are displayed so you can view more images at once without unnecessary scrolling.
  • Faster Price Updates from Published Listings: Updating List Price is easier and quicker now
  • Multiple Address Search Now Available: Searching multiple street names is available now
  • Result Analytics view added to Hotsheet & Tour/OH views: Paragon Connect now delivers a more consistent search experience by expanding view options to additional search modules.

Please call our MLS Tech Support at 925.730.7100 or email techsupport@bayeast.org if you have any questions.

View all the Paragon Connect enhancements here.

Bay East has been made aware of fraudulent emails being sent to members that appear to come from Bay East. These messages may claim that your account is overdue, that a payment is required, or that you need to sign in to your account, and may include a link to a fraudulent website.

Scammers are active right now, and we want you and your clients to stay protected. Here are two scams to watch for.

1. Phishing emails impersonating Bay East

We’ve had reports of fake emails that look like they come from Bay East. They may say your account is overdue, ask for payment, or ask you to sign in, and they often send you to a fake website.

Please don’t click links, enter your login, or submit payment through these emails. To pay or manage your account, go directly to bayeast.org and log in to the member portal.

2. Advance-fee loan scams

On September 30, the California Department of Real Estate (DRE) warned consumers and licensees that upfront fee loan scams are back. Here’s how they usually work:

  • The scammer uses a real lender’s license or creates a fake one.
  • They make big promises: 100% financing with no down payment, access to lenders or loan products no one else has, a guaranteed loan, and a refundable upfront fee to get started.
  • Once the fee is paid, it suddenly becomes non-refundable. Then the consumer no longer qualifies, or the loan gets stalled.

Anyone collecting advance fees must have an advance fee agreement that’s pre-approved by DRE.

How to help your clients

  • Verify the license. Check any agent or loan originator’s license with DRE here.
  • Slow down. Encourage clients to ask questions and never feel rushed. Pressure is a red flag.
  • Talk it through. If a client is asked for an advance fee, they should flag it with you before paying anything.
  • Contact DRE. When in doubt, reach out.

Report suspected fraud
If you think you or a client has been targeted, file a complaint with DRE on this page

Paragon MLS Unavailable: Tuesday, September 1

Paragon MLS will be temporarily unavailable on Tuesday, September 1, 2026, due to scheduled system maintenance.

The maintenance is scheduled between 11:00 PM Monday, August 31 and 2:00 AM Tuesday, September 1 (PT).

During this maintenance window, members will be unable to log in to Paragon MLS for approximately 30 minutes.

We apologize for any inconvenience and appreciate your patience.

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