More hours. More access. More support when you need it!
We’ve heard your requests for additional MLS technical support, especially on weekends, and we’re pleased to announce expanded support through our MLS vendor, Paragon Vendor Support, beginning this November.
With this enhancement, you’ll have more opportunities to get help with MLS-related questions and technical issues. When all Bay East Tech Support staff are assisting other callers, your call will be routed to Paragon Vendor instead of going to voicemail. Paragon Support will also assist members who call outside Bay East’s regular business hours, including early mornings, evenings, and weekends.
Monday–Friday
- 4:00 AM–8:00 AM: Paragon Vendor Support
- 8:00 AM–5:00 PM: Bay East Tech Support staff, with overflow calls routed to Paragon Vendor Support when all staff are assisting other callers.
- 5:00 PM–6:00 PM: Paragon Vendor Support
Weekends
- Saturday: 7:00 AM–1:00 PM — Paragon Vendor Support
- Sunday: 9:00 AM–1:00 PM — Paragon Vendor Support
What You Need to Know
- Continue using the same number: Call Bay East Tech Support at 925-730-7100. You do not need to remember a different number.
- More support when our team is busy: During Bay East’s regular business hours, if all our Tech Support staff are assisting other callers, your call will be routed to Paragon Vendor Support.
- Support outside regular business hours: Before 8:00 AM and after 5:00 PM on weekdays, Paragon Vendor Support will help during the extended hours listed above.
- Weekend support: Paragon Vendor Support will be available on Saturdays and Sundays during the hours listed above.
Please note that Paragon Vendor Support will assist with MLS system-related questions only.
Thank you for helping us continually improve your Bay East experience!