We frequently receive requests to remove listing photos from the MLS. While we understand the reasons for these requests, California law requires MLSs to retain listing data, including photos, for a minimum of three (3) years. Because of this legal requirement, photos cannot be deleted.
To help accommodate needs while remaining compliant, we offer a “Private” photo option within the MLS system.
What the “Private” Photo Option Does
- The photo remains stored in the MLS to satisfy legal retention requirements.
- The photo is excluded from IDX and other third-party data feeds, meaning it will not be distributed to external websites or products.
- Agents may mark photos as Private while the listing status is Active, Pending, or Hold.
Sold Listings
Once a listing has moved to Sold status, photo changes must be submitted directly to the MLS (mlsservices@bayeast.org) for review and processing.
Important
Any request to update on a Sold listing must come directly from the Listing Agent or Listing Broker.
Our goal is to support your needs while ensuring compliance with State law and MLS policies.