Skip to content
Bay East Association of Realtors logo
  • Paragon/MLS
  • zipForm®
  • MLS Tech Support
  • Store
  • My Bay East Portal
  • Resources
    • Become a Member
    • About Bay East
      • 100th Anniversary
    • COVID-19 Guide
    • FAQs
    • Forms, Rules, Members & Districts
    • Get Involved
      • Board of Directors
      • Committees
      • Volunteer Opportunities
    • Marketing Meetings
      • AIMM
      • CCMG
      • REAL
      • TCMC
      • VREN
      • Tour Sheets
    • Member Benefits & Resources
      • Benefits
      • Broker Resources
      • C.A.R. NAR DRE Resources
      • New Member Resources
      • Platinum Affiliate Resources
    • Podcasts
    • REALTOR® Safety
    • Video Gallery
    • Newsletters
  • MLS
    • Grab n Go Videos
    • IDX Services
    • Marketing Meetings
      • AIMM
      • CCMG
      • REAL
      • TCMC
      • VREN
      • Tour Sheets
    • NORCAL MLS Alliance
    • Rules & Forms
    • Supra Keys & Lockbox Resources
    • Tech Support
    • Tools & Benefits
    • Training
    • What’s New
  • Education
    • Bay East On Demand
    • Education Overview
    • Education Offerings
    • Education Catalog
    • Learning Videos
    • Grab n Go Videos
    • C.A.R. Online Courses
    • Sexual Harassment Training
    • Meet Our Instructors
  • Community Information
    • Advocacy
    • Bay East Foundation
    • Community Information
    • Disclosure and Disclaimer Advisories
    • Fair Housing
    • Housing & Public Policy Statement
    • Real Estate & Housing Statistics
    • REALTOR® Action Fund (RAF)
  • Professionalism
    • Professional Standards Programs
    • Professional Standards Support
    • Commitment to Excellence
    • NAR Code of Ethics
    • Using the REALTOR® Trademark
    • Governing Documents
  • Networks
    • Commercial
    • Global Network
  • EVENTS
View to All FAQs

When I try to log into SupraWeb to register my lockboxes it tells me I am logging in with the incorrect serial number. How do I log in?

Be sure you are using your eKEY serial number and four-digit pin code and not your lockbox serial number and shackle code. Your eKEY serial number is located at the top of your eKEY application.

Bay East Association of Realtors logo Copyright 2021 © Bay East Association of REALTORS®
  • Privacy Policy
  • Terms of Service
  • DMCA Notice
  • Accessibility Assistance
  • Webmaster

7021 Koll Center Parkway

Pleasanton, CA 94566

925 730 4060

Get Directions »

  • Contact Us
  • Media Resources
  • Sitemap
  • Feedback
Facebook Twitter Instagram Youtube Linkedin