We have been advised by Supra that Apple recently released operating system iOS 12.4 for iPhones and iPads. Some keyholders that use the eKEY Fob have experienced an issue with the eKEY app on iOS 12.4 making the Bluetooth connection between the fob and the eKEY app.
If you experience an issue with the eKEY app connecting to your fob, reset your eKEY Fob by powering it on then pressing the power button five (5) times within 10 seconds. The green light will flash quickly and the eKEY Fob will turn off when successfully reset.
If you have any questions, please call Supra Support line at 1-877-699-6787 or Bay East at 925-730-4060.