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What can we help you with? Bay East FAQ

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    Membership
  • Do I need a key when I join?
    Agents are not required to purchase a key at the time of joining. The key can be added at any time. The key fees will be the same if the key is added at a later date. The agent can come in at any time with a signed Key Lease Agreement to purchase the key. Member Services cannot determine whether an agent will need a key at the time of joining. Member Services will only advise the agent they have the option to add the key later and to consult with their broker/office to determine the need for a key. New and/or reinstating agents have the option to choose between an eKey (we suggest purchasing a FOB if you plan to use it outside Alameda or Contra Costa counties) or a XpressKEY. For more information on the XpressKEY. For more information on the eKEY.
  • How much does it cost to join?
    Bay East bills on a fiscal year (July through June). Our fees are prorated on a monthly basis and are updated on the first of each month. There are also some start-up costs for new members such as initiation and key fees. These changes are reflected in the updated membership application.
  • Where can I get an up-to-date application?
    Get an updated membership application here.
  • I just got my real estate license, am I automatically a REALTOR®?
    No, believe it or not, most agents become confused once they receive their real estate license, and automatically assume this establishes them as a REALTOR®. This can cause confusion and frustration for the agent when joining the association. You can view the definition of a REALTOR® here. The Bay East Bylaws also provide more information regarding becoming a REALTOR®.
  • Do I need to make an appointment to turn in my membership application?
    An appointment is not required for new members. If the agent wants to bring the application to the association in person, we recommend scheduling an appointment so that we have a member services representative prepared to assist the agent. When an agent comes in to submit their application, it normally takes 1 to 2 business days to be processed.
  • Can I fax/email my application to Bay East?
    Agents can submit their new member applications via email to Amber or fax them any time to (925) 730-0237. The processing time for completed applications are 1 to 2 business days.
  • What are the membership and MLS billing cycles?
    Membership and MLS fees cover July 1 through June 30.
  • When are membership fees due?
    Membership and MLS renewal bills are sent in May, and the payment is normally due by June 30. Bay East also permits installment payments for dues. See your dues invoice for details.
  • Can I pay my renewal fees online?
    You can login to the Bay East website using your Paragon User ID and password. Then, click on the View Account link next to your name in the upper right corner. If you have any problems logging in to our website or paying your bill online, please contact technical support at (925) 730-7100 Monday through Friday 8:00 a.m. to 5:00 p.m.
  • What area does your MLS cover?
    Our MLS covers all of Alameda and Contra Costa Counties.
  • Do I have to be a REALTOR® if my broker is a REALTOR®? Why?
    Yes. You are required to carry the same type of membership your broker carries. This is a rule of the National Association of REALTORS®.
  • Does my broker have to join in order for me to join?
    Your broker must be a member in order for you to join, unless you have a broker’s license.
  • Can I pay monthly or join on a month to month basis?
    We only offer annual memberships. However, upon joining and renewing your REALTOR® membership, you will have the option to pay in quarterly installments.
    Education
  • How do I renew my real estate license?
    The Bureau of Real Estate can assist you in the process of renewing your real estate license. You can visit their website or call (213)897-3399.
  • Where can I get the continuing education credits that I need to renew my real estate license?
    The Association offers correspondence packages through various sources to complete the 45 hours of continuing education required to renew agents’ and brokers’ license. Click to view a list of courses offered or call 925-730-4075.
  • How many hours of continuing education do I need to renew my license?
    For information regarding license renewal requirements and continuing education, click here.
  • Where can I view the classes being offered by Bay East?
    Visit the Education portion of our website!
  • Do I have to take the training classes if I have already been a REALTOR® at another association?
    All new members are required to attend the mandatory training classes, unless they have attended them at another association or MLS that uses Paragon.
  • Can I take the mandatory training online?
    You can watch to some Paragon tutorials, which are available on our website on the Education page. However, the mandatory training is not yet available for online attendance.
    Keys and Lockboxes
  • Where does my Bay East KEY work?
    • Alameda County
    • Contra Costa County
    • Santa Clara County
    • Santa Cruz County
    • San Mateo County
    • San Francisco County
    • Monterey County
    • San Benito County
    Please contact Member Services at (925) 730-4065 or email Amber.
  • How do I access lockboxes on properties in Central Valley or Sacramento area?
    Although; you do not have to pay a fee to join their MLS, you would need to pay an additional fee to MetroList in order to cooperate your Bay East Key. For more information about cooperating your key with MetroList, please contact their offices directly. If you need a “Letter in Good Standing” to complete your key cooperation with MetroList, please contact Member Services at (925) 730-4065 or email Amber.
  • How do I access lockboxes on properties in the North Bay area?
    Although; you do not have to pay a fee to join their MLS, you would need to pay an additional fee to BAREIS MLS in order to cooperate your Bay East Key. For more information about cooperating your key with BAREIS MLS, please contact their offices directly. If you need a “Letter in Good Standing” to complete your key cooperation with BAREIS MLS, please contact Member Services at (925) 730-4065 or email Amber.
  • Where can I use my Bay East lockboxes?
    Your Supra iBoxes will work in all of the following Counties:
    • Alameda County
    • Contra Costa County
    • Santa Clara County
    • Santa Cruz County
    • San Mateo County
    • San Francisco County
    • Monterey County
    • San Benito County
    If you need to use a lockbox on an out of area listing; you will need to purchase a lockbox from the MLS that covers the area your listing in.
  • What do I do if my KEY is not updating?
    If your KEY is not updating please contact Bay East Member Services at (925) 730-4060. Or contact Supra Technical Support at (877) 699-6787. Supra Technical Support is available 7 days a week from 5am to 7pm.
  • My KEY is giving me an error code, what does it mean?
    If your KEY is giving an error code; you can troubleshoot the error by locating the corresponding error code solution for your KEY type here: eKey Error Codes. You can also contact Bay East Member Services at (925) 730-4060. Or contact Supra Technical Support at (877) 699-6787. Supra Technical Support is available 7 days a week from 5am to 7pm.
  • If I choose the eKEY; will it still work if I’m showing property in an area where I don’t get cell reception?
    Yes. As long as your eKEY application is updated you can still open the lockbox. The eKEY only uses the cell signal to update not to communicate with the lockbox.
  • If I choose one key and don’t like it can I return it to switch to the other?
    Yes. If you decide the key you’ve chosen was not the best choice for you; you can return the key you chose and switch to the other option. There may be a cost involved when switching.
  • Do I need to make an appointment to exchange my key?
    There is no appointment necessary to exchange your key. You can come into the office at any time Monday through Friday from 8am to 5pm. Bring in your existing key equipment and we will set up your new key at that time.
  • Which smartphones can I use as a lockbox KEY?
    Click here for a list of certified eKEY devices.
  • Where can I find information about Supra’s website SupraWEB?
  • Where can I get SUPRA Technical Support?
    Supra offers a variety of support options to support you 7 days a week between the hours of 5:00 a.m. and 7:00 p.m. Contact Supra Support at (877) 699-6787 or you can also visit their website.
  • How can I tell who has accessed my lockbox?
    There are few different ways to monitor your lockboxes. You can find detailed instructions on how to do so by clicking here.
  • When I try to log into SupraWeb to register my lockboxes it tells me I am logging in with the incorrect serial number. How do I log in?
    When logging into SupraWeb be sure to enter your key serial number and four digit pin code to login. Do NOT use your lockbox serial number and shackle code.
    Paragon MLS
  • How do I login to the Paragon MLS system?
    Click here. Your user ID is your 9 digit Bay East Member number and your password is what ever you have chosen. If you do not remember your user ID and Password, call our Technical Support Department at (925) 730-7100 or email Technical Support. You can also click on "I Forgot my Password" directly from the Paragon sign-in page.
  • Where can I get help when I have problems with my MLS system?
    You can call Bay East Technical Support at (925) 730-7100 Monday through Friday between the hours of 8:00 a.m. and 5:30 p.m.
  • How do I change my password?
    Follow these steps and you can change your password:
    • Go to the Paragon Sign On screen (do not login)
    • Click on “I need to change my password” and follow the prompts
    These steps will change your password. If you need more help please contact our Bay East Technical Support at 925-730-7100.
  • How do I select an out-of-area agent for my pending listing?
    Click on the search icon at the end of Selling Agent 1 and type 206599999 to select Out of Area, Non Member.
  • Can I delete a Duplicate Listing?
    As a Paragon user, you can only withdraw/cancel a listing. If you need help changing the status call Bay East Technical Support at (925) 730-7100 or fax the information to (925) 730-0266.
  • Can I change the status on my Expired listing to Pending?
    No, once the listing has expired you cannot change the listing. The Compliance Department can make the changes to your listing in order to reflect the proper status by emailing the information to the Compliance Department.
  • How do I know my tour was entered into the MLS system?
    • Login to Paragon
    • Click on “Search” tab on top
    • Under the “Specialty Search” Column, click on “Tour and Open House”
    • Select your date range and criteria you are looking for
    • Click on “Count”
    • Click on “Search”
  • How do I cancel my tour?
    • Login to Paragon
    • Click on Listings
    • Click on Maintain Listing
    • Click on Select an Action next to your listing
    • Click on Tour Listing
    • Select the Tour you want to cancel
    • On upper right corner hit the DELETE button
    • Click OK/Save
    When listing changes from Active to Pending, existing tours will be automatically removed. If you needed more help please contact our Bay East Technical Support at (925) 730-7100..
  • How do I file an MLS violation complaint?
    While viewing the listing in Paragon, hit the correction button located above the map.
  • How can I get additional training on the MLS system?
    A variety of FREE Paragon training classes are offered at the Bay East offices every month. Click here for our training calendar. If you have more questions please call Nicole at (925) 730-4069.
  • Which form do I need to submit when my seller does not want a property listed on the MLS?
    The Exclusive Waiver Form, click here to print the form. If the seller refuses to permit the listing to be disseminated by the service, the listing broker shall submit to the service within 3 days an approved certification signed by the seller that the seller does not authorize the listing to be disseminated by the service during the specified waiver period.
  • Where can I find the MLS Rules and Regulations?
  • How do I search or add an open house in Paragon MLS?
    Add an Open House in Paragon
    • Login to Paragon
    • Click on “Listing” tab on top
    • Under the Maintain column, click on “Listing”
    • Click on “Select an Action”
    • Click on “Open House”
    • Click on “Add New”
    • Enter the date and time of your open house
    • Enter your comments
    • Click on “save”
    Search for an Open House in Paragon
    • Login to Paragon
    • Click on “Search” tab on top
    • Under the “Specialty Search” Column, click on “Tour and Open House”
    • Select your date range and criteria you are looking for
    • Click on “Count”
    • Click on “Search”
    You can also do a public search for open house information at Homes Open Today.
  • How do I add photos on my listing in Paragon 5?
    • Login to Paragon
    • Click on “Listing” tab on top
    • Under the Maintain column, click on “Listing”
    • Click on “Select an Action”
    • Click on “Picture Administration”
    • Click on the image on the upper right hand corner of each box
    • Click on “Browse”
    • Find the photos
    • Click on “upload”
    Did you know that one of the top 3 MLS violations is not adding photos of the property? Per the MLS Rule you must have a minimum of one photo/image of the front exterior of the property attached to the listing unless directed otherwise in writing by the seller. The photo/image must be added within three (3) days of the listing being entered into the MLS.
  • Can you take a photo from another listing and add it into yours?
    Use of photographs by a subsequent listing agent requires prior written authorization from the originating listing agent or appropriate party.
  • Can I brand the photographs?
    Branding of photographs with any information or additional images is prohibited.
    MLS Rule, Section 11.5
    a) Photographs on the MLS. By submitting photographs to the MLS, the participant and/or subscriber represents and warrants that it either owns the right to reproduce and display these photographs or has procured such rights from the appropriate party, and has the authority to grant and hereby grants the MLS and the other participants and subscribers the right to reproduce and display the photographs in accordance with these rules and regulations. Use of photographs by a subsequent listing agent requires prior written authorization from the originating listing agent or appropriate party. Branding of photographs with any information or additional images is prohibited.
    b) Properties entered into the MLS in categories: Residential, Mobile Home, Residential Income, Lease rental, Commercial Residential Multi units 5+, Commercial for Sale, and Commercial for lease must have a minimum of one photo/image of the front exterior of the property attached to the listing unless directed otherwise in writing by the seller. The photo/image must be added within three (3) days of the listing being entered into the MLS.
    Wireless MLS
  • What is reInsight Mobile?
    reInsight Mobile is a mobile website that enables real estate professionals to search and retrieve MLS data from a wireless handheld device and provide that information to their prospects and clients anytime and anywhere there is cellular coverage.
  • Is reInsight Mobile the same as Paragon?
    reInsight Mobile is NOT a replacement for Paragon, it is a separate website designed specifically for wireless handhelds allowing instant access to MLS information while in the field.
  • What do I need to get started with reInsight Mobile?
    • To access for reInsight Mobile, open the Internet browser on your mobile device and go to: Mobile MLS. Sign in using your Paragon ID and password.
    • reInsight Mobile works on most mobile devices that have access to the web/Internet including phones, however reInsight Mobile provides the best end-user experience on newer smartphones.
  • Is my wireless device compatible with reInsight Mobile?
    reInsight Mobile runs on any mobile device that supports HTML Internet browsing, but is ideally suited for newer smartphone devices with a larger display.
  • Do I need to install software or sync my wireless handheld to run reInsight Mobile?
    Because reInsight Mobile is a website, this means there is absolutely no software to install or download onto your handheld device, and no synchronizations are necessary to run reInsight Mobile.
  • Which carrier/wireless service provider is reInsight Mobile compatible with?
    reInsight Mobile is carrier independent and works with all the major carriers across North America.
  • How do I register for reInsight Mobile?
    reInsight Mobile no longer requires you to register for access. To login to the system and begin searching the MLS visit Mobile MLS and login using your Paragon userid and password.
  • Where can I learn more about reInsight Mobile?
    Click here.