What areas do my key work in?

• Alameda County
• Contra Costa County
• Santa Clara County
• San Francisco County
• The Peninsula
• Monterey
• Carmel
• Santa Cruz

*Bay East members can use their keys with Central Valley boxes also; however, they CANNOT be used with METROLIST boxes.

My key says expired, can you help me?

If the member's key is expired, a manual esync can be performed to update the key, by completing the following steps:

• Press Enter on your key
• Scroll Down to Manual Esync / press enter
• Sit the key back on the cradle

Please Note: Manual esync’s cannot be done if the member is talking on the same phone line the cradle is connected to. It will take about 90 seconds for the key to finish updating.

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